Refund Policy

1. Bride one-time purchase ($39)

Refund window

You are eligible for a full refund if your request is made within 14 calendar days of the original purchase timestamp recorded by Stripe.

Consumption events that close the refund window

Any one of the following actions makes the purchase non-refundable, regardless of when it occurred relative to the 14-day window:

• PDF export generated

  Either the planner view or the venue/floor-plan view.

• Coordinator share link created or accessed

  Creation counts; the first external access also counts as a separate event.

• Arrange My Guests run

  Each auto-arrangement run is logged independently.

• 50+ guests added across all events on the account

  Once the account-wide guest count reaches 50, the event is logged. Removing guests does not reset eligibility.

If a refund is denied because of a consumption event, the denial message will cite the specific event and its timestamp (e.g., “You generated a PDF export on May 4, 2025 at 14:32 UTC”).

Event date condition

The refund window also closes automatically if the event date specified on your event has passed. A purchase made for a wedding that has already occurred is not eligible for a refund.

One refund per account

Refunds are limited to one per account. An account that has previously received a refund is ineligible for future refunds.

2. Planner subscription

Monthly ($29/month)

Cancellation stops the next charge immediately. A refund on the most recent monthly charge is available only if the request is made within 7 days of that charge and zero events were edited during that billing period. Cancellations preserve access through the end of the paid period.

Annual ($290/year)

A full refund is available within 14 days of purchase if zero events have been created on the account. After 14 days, or after any event is created, the annual charge is non-refundable. Cancellation still stops the next renewal and preserves access through the end of the paid year.

3. How to request a refund

1. Sign in and go to Account → Billing.
2. Click Request refund. The system checks eligibility automatically against the rules above.
3. If eligible, confirm in the modal. The refund is issued to your original payment method immediately.
4. If ineligible, you'll see the specific reason with the timestamp of the disqualifying event.

If the in-account button is unavailable, email hello@virelleunion.com with your account email and purchase date. We'll process eligible refunds within 2 business days.

4. Refund processing time

Stripe processes refunds in 5–10 business days. The exact timing depends on your card issuer. You'll receive a confirmation email from Stripe when the refund is initiated.

5. Chargebacks

We dispute chargebacks that don't follow this refund process. If you initiate a chargeback for a purchase that does not meet our refund criteria (e.g., a PDF was exported prior to the dispute), we will provide Stripe and your card issuer with the consumption event log and timestamps. We encourage you to contact us first — we will always honour eligible refunds without requiring a dispute.

6. Policy changes

We may update this policy. The version and date at the top of this page reflect the current version. Purchases made before a policy change are governed by the policy in effect at the time of purchase.